Contact
Contact Us
At Your Uniguide, we make it easy to get the guidance you need. We work with students, parents, school counsellors, and working professionals. Whatever your background, our team is ready to help you take the next step with clarity and confidence.
General Enquiries
Email: Info@youruniguide.com
Email us with questions about our services, partnerships, or any other inquiry. All messages are reviewed by our lead advisor before being directed to the right member of the team, ensuring your inquiry is handled with care and attention from the very beginning.
Consultations and Bookings
To arrange your free 15-minute discovery call or schedule a paid consultation, complete our The form includes a few short questions about your background and goals so we can prepare for your session immediately without any extra steps required.
Phone and WhatsApp
You can call or send us a WhatsApp message during office hours. If your query is urgent, a WhatsApp message is usually the fastest way to reach us.
Office Hours
Monday to Friday: 9:00 AM – 6:00 PM (UK time)
Evening and weekend appointments are available on request to suit different time zones and busy schedules.
Response Times
We aim to respond to all emails within 24 to 48 business hours. For clients with priority messaging included in their package, WhatsApp messages are typically answered within 12 to 24 business hours from Monday to Friday.
Privacy and Data Protection
Your trust matters to us. All personal and academic information is treated with complete confidentiality and stored securely in line with GDPR and other applicable data protection laws. We will never share your details without your consent. For clients under the age of 18, written consent from a parent or guardian is required before we begin any advisory services.
Booking Form Logic for Deadlines
Are there any important deadlines we should know about?
- No upcoming deadlines → Send Standard Confirmation Email (regular turnaround)
- Yes, I have a deadline more than 14 days from now → Send Standard Confirmation Email
- Yes, I have a deadline within the next 14 days and need priority support →
- Send Urgent Deadline Confirmation Email (full details)
- Flag booking in the CRM or inbox as “Urgent” so it appears at the top of your workflow